We collect, store and use identifiable information in order to deliver our products and services, including free services we offer as part of our mission as a social enterprise.
We will treat your information with respect and will not share your information with other parties for any purposes not explicitly stated in this agreement.
How and when do we collect identifiable information?
- Submit a query through from our web form
- Email us with a query about Ketso
- Sign-up to email updates
- Fill in a customer order form (which includes an option to opt in or out of further updates)
- Book a place on an event we are hosting or organising
- Exchange information in person at an event
What information do we hold?
The information is likely to include: your name, job title, email address, organisation, organisation type, region, your sector and what interactions you have had with Ketso – e.g. are you a customer, have you attended an event that we hosted?
How will we use the information about you?
We collect information about you to process your request, such as sending you information about Ketso that is relevant to an order or an event booking, and, if you agree, emailing you about events, free resources and updates that we think may be of legitimate interest to you based upon the information you have shared with us
You can update your mailing preferences and opt in or out at any time by clicking on the button that comes with our email updates, or by emailing us at firstname.lastname@example.org with the subject line ‘No Ketso updates please’.
We will not share your information with other companies for marketing purposes. We may share your information with others organisations in order to fulfil your request. For example, if you have ordered a kit, we need to share your shipping address details with the supportive workplace (PaperWorks) that packages and sends Ketso kits. We may need to share your information with an events company if you are due to attend a Ketso event at an external venue, or if the event is being held in partnership with another organisation. They will not have the right to hold your details or use them for any other purpose.
The legalese bit
We process personally identifiable data on both the basis of consent and legitimate interest.
Consent - We have an opt-in (and easy opt-out) process for receiving occasional updates, which makes it clear what information you are receiving and gives an option for managing your preferences. You can opt in to receive information online through a subscribe button or in paper format (through our order form or in sign-up sheets at events).
Legitimate interest– if we are running an event, or sending customers their products, we need personal data to know who is coming, where to send information to for the purposes of the event and the transaction. On this basis we may also send product updates that we deem a customer might reasonably need to know about the product.
We work to keep our data up-to-date and accurate, and appreciate any corrections. We will respond to requests to remove personal data. We maintain a record of requests to opt-out of updates and further communication.
You have the right to object to this processing and be removed entirely from our system. Please bear in mind that if you do so, this may affect our ability to perform tasks for your benefit.
Accessing your data
You have the right to access your data. To find out more about how to do this effectively, see this ICO guidance. We will comply within 40 days, and will charge a £5 fee for requests for computer records and £10 for requests for a combination of digital and paper information.
How is your information stored?
We take reasonable steps to protect the personal data collected against loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database, Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.
Cookies & analysis of website visits
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Cookies also allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. You can set your browser not to accept cookies. In a few cases some of our website features may not function as a result.
We have Google Analytics set up on this website.
Data about participants for events we host
Any data we process that is about issues to do with disability would come from requests for access / venue or dietary requirements for events we have hosted. This has come from your act of filling in a booking form. We do not pass that data on to the venues or any other third party, nor do we process that information for any purpose other than to ensure access / adjustments at an event.
Given the nature of the professional, multi-sector cross-sectoral dialogues we occasionally host, we offer to participants the opportunity for us to share their data (usually limited to name, email, organisation, job role) amongst other participants for the purposes of networking. We always ask for explicit permission, both at the event and give an opportunity for you to change your mind by email before we share the data. We remove all data about you if you request not to share your data, before sharing the list.
The outcomes of participatory workshops
We also collect the ideas that participants come up with in the stakeholder events that we run. We have a policy of making these ideas publically available to further creative development of solutions and new ideas. We make it clear in workshops that we will be doing this, and offer the option for you to remove a particular idea before finishing the workshop. We will also respond to corrections and clarifications by email, and add these later.
This workshop data does not contain personally identifiable information apart from occasionally the name of the organiser and facilitator (with their consent) and a website for the host organisation.
Contact, questions & complaints
Email: office [at] ketso.com
1 Larch Ave
Telephone: 07586 260031
Charges for calls to this UK based mobile number may vary. Please check with your service provider, especially if you are calling from an international location.
If you wish to raise any complaints, please contact us at the contact details above. We will respond to you in a timely manner and resolve your complaint. You will be also given ways to escalate your complaint if this is required.